Ritz Carlton: The Culture of Excellence
Thu, Sep 10
|Brown's Revolution Hall
Unlock the secrets behind The Ritz‑Carlton’s world‑renowned Culture of Excellence in this half‑day leadership session. Learn the systems and behaviors that empower employees to deliver exceptional service and elevate your organization from within.
Time & Location
Sep 10, 2026, 8:00 AM – 12:00 PM
Brown's Revolution Hall, 425 River St, Troy, NY 12180, USA
About the event
A thriving culture doesn’t happen by accident it’s built with intention, clarity, and leadership. In this immersive three‑hour session, A Culture of Excellence: Building Success from Within, The Ritz‑Carlton shares the award‑winning practices that have shaped one of the most respected service cultures in the world.
Employee mindset is the heartbeat of organizational success. Engaged, empowered employees create loyal customers, stronger teams, and sustainable growth. Whether you’re revitalizing your culture, navigating a hybrid environment, or elevating an already strong organization, this session provides a proven roadmap for building a culture where people feel valued, aligned, and committed.
What You’ll Learn
The Ritz‑Carlton Culture: Explore the Credo, Motto, Three Steps of Service, Employee Promise, and the 12 Service Values that define their legendary approach.
Simple, Sustainable Processes: Learn the systems behind world‑class service, from selection and on-boarding to recognition and retention.
Employee & Customer Engagement: Understand the three levels of engagement…
Tickets
EO Member
$0.00
EO Accelerator
$0.00
EO Catalyst
Please note that Catalyst members are permitted to attend two Learning Events and are not eligible for a complimentary guest pass.
$0.00
Strategic Alliance Partner
$0.00
General Admission
This ticket type is available for EO Members bringing extra guests, as well as for non‑members who are interested in attending and learning more about the EO program.
$50.00
+$1.25 ticket service fee
Total
$0.00